Tue Oct 13 '20 Announcement
over 3 years ago
– Tue, Oct 13, 2020 at 12:59:42 AM
Hi LiteTravel friends, we hope you’re having an amazing day.
We’re back with another update, but before we share more about it, we still have 99 backers with incomplete surveys.
If you’re unsure of the status of your survey, you can access it through the same link as before (in one of the previous emails you received from BackerKit) or retrieve it by entering your email address in the survey retrieval link here: https://qubix2-indiegogo.backerkit.com
We rely on your help - please fill in your survey as soon as possible to avoid delays with the fulfilment of your Qubix2 reward.
Previous Fulfilment Batch
All the packages in our September fulfilment batch are on their way to backers or have been received already.
Please check your surveys because all the tracking numbers for that batch were successfully uploaded. An email notification was also sent to your email addresses. If you can’t find it in your main inbox, please also check your Spam or Junk folders.
If you received your tracking details but haven’t received your package yet, please keep an eye on your tracking link so you’ll know when to expect your package.
A failed delivery attempt will result in your package being returned to sender and we want to avoid this from happening as much as possible. Returned packages are very hard to track and are usually lost in transit.
New Fulfilment Batch
If you haven’t received your tracking details yet, your Qubix2 reward is most likely included in this new fulfilment batch that we’re aiming to ship this month.
We’ll share more details about this batch in the coming weeks so please keep an eye out on our updates so you’re up to speed with our progress.
If you have any questions, feel free to send us a message to [email protected] and we’ll be happy to check on it for you.
That’s it for now.
Thank you for your support and we wish you a great day ahead.
The LiteTravel team.
Thu Sep 17 '20 Announcement
over 3 years ago
– Thu, Sep 17, 2020 at 12:14:16 AM
Hi there LiteTravel friends, we’re back with another update.
Before we go into details, we still have 110 backers who have not completed their surveys yet. If you’re one of the 110 backers, we appreciate your help in completing yours so we can include your reward in the next fulfilment batch.
Fulfilment Progress
The transport of the rewards from our factory to our fulfilment centre encountered a few hiccups which caused some slight unexpected delay. However, we’re happy to let you know that it has already safely arrived in our fulfilment partner’s warehouse.
They immediately got to work and now we’ve started shipping some packages out and your tracking numbers will be uploaded in your surveys.
Please allow us a few days to upload your tracking numbers as we have to manually edit the details to fit BackerKit’s required format in order to successfully upload them in your survey. We’ll do our best to go through the process as efficiently as possible and we appreciate your patience more than we can say.
Your Tracking Info
- You will receive an email from "Alex - LiteTravel" once your shipping information is uploaded in BackerKit. This happens shortly after your reward is packaged and handed over to the courier.
- You can access your BackerKit survey using the same link as before (or the general survey retrieval link: https://qubix2-indiegogo.backerkit.com to get your survey link resent), click the “View Confirmation” button in the top right corner (computer and tablet) or the project’s name, then “View Confirmation” in the dropdown menu (phone).
After the steps above, as soon as the tracking info is uploaded in your survey, your package will be marked Fulfilled and this is how your survey will look like:
On your computer and tablet:
On your phone:
You can track your package by clicking the tracking number in the email or in BackerKit. Or you can also copy and paste your tracking number on these platforms:
-
17track.net - universal tracking platform that you can use for any package, any destination
-
The website of the national postal carrier of your country. Examples: USPS, Australia Post, Canada Post, Royal Mail etc.
-
PostNL: if your tracking number ends in NL, you can also track your package on the PostNL website until it reaches your destination country. After that, it will be available to track on your national postal carrier website as well.
We rely on your help to keep an eye on your tracking link so you’ll know when to expect it. If needed, please coordinate with your courier as soon as your package arrives in your country to avoid having your package returned to us. Returned packages are often lost along the way and impossible to track, so we rely on your help to avoid this from happening as much as possible.
Note: Please note it can take a few days for updates to appear in your tracking log. That's perfectly normal because your package was just dispatched.
How Do I Know My Package Is Shipped?
All packages will likely be dispatched quite close to one another. We appreciate your patience and understanding until your order gets dispatched.
Follow the instructions above in the “Your tracking info” section. Until your package is dispatched and your tracking info is available, your BackerKit survey will look like this:
If your BackerKit survey looks like the pic above, that means we’re working on your package and it will be dispatched soon!
That’s it for now.
We remain available for any assistance you might need so feel free to send us a quick message at [email protected] and we’ll be happy to help.
Thank you again for your trust and support. Stay safe and have a great day for now.
The LiteTravel Team
Mon Aug 17 '20 Announcement
over 3 years ago
– Mon, Aug 17, 2020 at 12:53:04 AM
Hi LiteTravel friends, we hope you’re having an amazing week.
We’re back with another update on our latest progress.
Next fulfilment batch: end of August
For our new backers, we’ve already sent out all of the BackerKit surveys. If you just backed us in the past few weeks, please check your inbox for your survey notification. It’s important that you complete and submit your survey as soon as possible so we can include your reward in the next production and fulfilment batch.
If you already completed your survey, thank you for being prompt. All completed surveys until now will be included in our next fulfilment batch that we aim to ship at the end of this month.
If you can’t find your survey, you can retrieve your personal survey link by entering your email address in this retrieval link: https://qubix2-indiegogo.backerkit.com
If this still doesn’t help, send us a quick message at [email protected] and we’ll promptly send you the direct link to your survey.
Backers who backed us more than once
If you have more than 1 contribution in our campaign, you will receive multiple BackerKit surveys, one for each of your contributions. After you finish filling in your first survey, you’ll see the yellow banner below at the top portion of your browser with a link to your other survey(s).
A quick reminder, this is your last chance to get Qubix2 at its lowest crowdfunding price so make sure to add as many add-ons as you want. If you’re worried about the shipping fee, worry no more. The great news is that regardless of the number of add-ons you get through your survey, you will not pay any additional shipping fees besides the one you already paid on Indiegogo.
Previous Fulfilment Batch
For backers who are included in the previous fulfilment batch, please keep an eye out on your inbox - some of you have already received tracking info and others will soon receive them.
We have to manually format your tracking numbers to fit BackerKit’s required format so we can successfully upload them in your survey. Because of that, it takes a bit of time for us to go through more than 1,000 orders. We are doing our best to go through the process as efficiently as possible and we appreciate your patience more than we can say.
VERY IMPORTANT: Please keep an eye out on your tracking link once we upload your tracking number so you’re always aware of its progress. Please make sure that someone is always available at your address to accept your package upon its arrival. A failed delivery attempt will result in your package being returned to sender, we want to avoid this from happening as much as possible.
Returned packages are hard to track and are usually lost along the way so we count on your help in making sure that this does not happen to your package.
That’s it for now.
If you need assistance with anything, feel free to send us a quick message through Indiegogo or directly through our official email address: [email protected]
We hope you and your loved ones are well and safe and we wish you a great day ahead.
The LiteTravel Team
Fri Jul 24 '20 Announcement
almost 4 years ago
– Fri, Jul 24, 2020 at 01:43:58 AM
Dear LiteTravel friends, we hope you’re having an amazing day.
First off, we would like to take a moment to welcome all our new backers. We’re very thrilled to have you on board, thank you for your trust and support.
Last 3 Days to Get Qubix2 at Special Prices
Because all good things must come to an end, our InDemand campaign will be ending in less than 3 days.
Now is the best time to share Qubix2 with your friends, family and loved ones. It’s the last opportunity to get our packing sets at the special crowdfunding price. Click the button below to share on Facebook or copy and paste this link anywhere: https://igg.me/at/qubix2/x/19048089#/
For our new backers, make sure to take advantage of all the amazing deals in your survey. You can add as many add-ons as you want without any additional shipping fee on top of what you already paid on Indiegogo.
Individual cubes and bags are exclusively available to our backers on BackerKit, so make sure to add everything you want in the Add-On section of your survey.
Aside from this, the Sky Blue colour option is only available to our crowdfunding backers. This is your last chance to get your Qubix 2 in Sky Blue colour!
Limited Time Discount: After many requests from our backers, we’ve made the add-on sets available for our Indiegogo community at an even lower price! Grab your add-on sets with up to extra 14% discount on top of the special Indiegogo pricing - for a limited time!
New Backers
11 days after placing your contribution on our campaign page, you will receive your BackerKit survey. In your survey, you need to select the colour choice for your Qubix 2 items and, always the best part, add as many add-ons as you want without having to pay any additional shipping fee on top of what you already paid on Indiegogo.
A gentle reminder, it is imperative to fill out your BackerKit surveys as soon as possible to avoid any delays for the production of your reward.
If this is your first time hearing about BackerKit, please check this update that contains everything you need to know about it.
Over the next period, we will focus on fulfilment to ensure all of you will receive your Qubix2. We’ll continue to keep you up to speed with our progress through our campaign updates so make sure to keep an eye out for it.
From the bottom of our hearts, thank you for making Qubix2 happen. We owe our success to all of our backers who believed in what the LiteTravel solutions can do.
We remain available for any assistance you might need so feel free to contact us anytime at [email protected]
That’s it for now.
Stay safe and have a great day for now.
The LiteTravel Team
Wed Jul 22 '20 Announcement
almost 4 years ago
– Wed, Jul 22, 2020 at 12:23:34 AM
Hi there LiteTravel friends, we’re back with another update.
The transport of the Qubix2 rewards from the factory to our fulfilment centre has encountered a small delay due to the current global situation, but we’re happy to let you know that it has safely arrived in the warehouse.
Shipping Has Started
Despite the challenges that we’ve encountered these past few months due to the current situation which has affected the fulfilment part of our operations, we’ve now started the fulfilment of the current batch.
The current batch includes almost 1,200 orders and we’ll do our best to go through the fulfilment process as efficiently as possible.
We appreciate your patience and understanding more than we say.
Your Tracking Info
- You will receive an email from "Alex - LiteTravel" once your shipping information is uploaded in BackerKit. This happens shortly after your reward is packaged and handed over to the courier.
- You can access your BackerKit survey using the same link as before (or the general survey retrieval link: https://qubix2-indiegogo.backerkit.com to get your survey link resent), click the “View Confirmation” button in the top right corner (computer and tablet) or the project’s name, then “View Confirmation” in the dropdown menu (phone).
After the steps above, as soon as the tracking info is uploaded in your survey, your package will be marked Fulfilled and this is how your survey will look like:
On your computer and tablet:
On your phone:
You can track your package by clicking the tracking number in the email or in BackerKit. Or you can also copy and paste your tracking number on these platforms:
17track.net - universal tracking platform that you can use for any package, any destination
The website of the national postal carrier of your country. Examples: USPS, Australia Post, Canada Post, Royal Mail etc.
PostNL: if your tracking number ends in NL, you can also track your package on the PostNL website until it reaches your destination country. After that, it will be available to track on your national postal carrier website as well.
Please keep an eye on your tracking links once the number is available. That way, you can see once your package reaches your country and coordinate with your courier to avoid having the package returned to the sender. Returned packages are often lost along the way and impossible to track, so we rely on your help to avoid this from happening as much as possible.
Even though the package might have been dispatched already, please allow us a few days to upload your tracking number in BackerKit. BackerKit requires a special format that we need to manually process and might take us a bit to go through almost 1, 200 tracking numbers. Your patience and understanding are appreciated while we do our best to go through the process as efficiently as possible.
Note: Please note it can take a few days for updates to appear in your tracking log. That's perfectly normal, as your package was just dispatched.
How Do I Know My Package Is Shipped?
All packages will likely be dispatched quite close to one another. We appreciate your patience and understanding until your order gets dispatched.
Follow the instructions above in the “Your tracking info” section. Until your package is dispatched and your tracking info is available, your BackerKit survey will look like this:
If your BackerKit survey looks like the pic above, that means we’re working on your package and it will be dispatched soon!
That’s it for today.
We remain available for any assistance you might need so feel free to send us a quick message at [email protected] and we’ll be happy to help.
Thank you again for your trust and support. Stay safe and have a great day for now.
The LiteTravel Team
